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6 projects found
2023
Digital Sales Journey & Lifecycle
End-to-End Digital Showroom Transformation for a 200-Outlet Dealer Network
Pan-India Passenger Vehicle Dealer Group
Replaced a fragmented paper-based sales process — from walk-in registration to vehicle handover — with a unified digital platform covering lead capture, test drive booking, digital proforma, e-sign, PDI checklists, and e-handover certificate. Rolled out across 200+ showrooms in under 6 months.
2022
Workshop & Lifecycle
Integrated Aftersales & Service CRM for Commercial Vehicle Dealer
Commercial Vehicle Dealer Network, South India
Built a tablet-first workshop management system replacing manual job cards with digital job orders, technician task allocation, live bay status, and automated parts indenting — integrated with the OEM's central DMS.
2024
Workshop & Job Card
Paperless Service Bay & Job Card Platform for Tier-1 OEM
Tier-1 Two-Wheeler OEM, India
Built a tablet-first workshop management system replacing manual job cards with digital job orders, technician task allocation, live bay status, and automated parts indenting — integrated with the OEM's central DMS.
2023
Customer Lifecycle & Loyalty
Loyalty & Retention Engine for Premium Car Brand's Customer Base
Premium Passenger Vehicle Brand, India & Middle East
Designed and deployed a customer lifecycle management platform with personalised service reminders, loyalty point accrual, referral engine, and anniversary engagement — driving repeat service visits and NPS improvement.
2024
Channel Partner Portal
Broker & Channel Partner Performance Portal for Mobility Startup
Shared Mobility Platform, Pan-India
Built a dedicated portal for channel partners and brokers — with real-time sales pipelines, commission tracking, document submissions, and deal approval workflows — eliminating WhatsApp-based coordination entirely.
2024
Digital Sales Journey
Direct-to-Customer Digital Sales Flow for EV Startup
Electric Two-Wheeler Startup, India
Architected a D2C digital sales journey — from online booking and test ride scheduling to delivery slot selection, finance integration, and digital delivery checklist — for an EV brand with no traditional dealerships.