Feqma is proud to partner with Wells Fargo to conceptualize and build an Immersive and Interactive Experience Center at the Wells Fargo Center, Bangalore. The objective is to create an innovative space that integrates cutting-edge technologies and design concepts, specifically tailored to enhance the learning experience for new joiners and visitors.
Experience: Engaging with Wells Fargo Processes & Systems
The centre has brought Wells Fargo’s banking operations to life through immersive, real-world scenarios.
Interactive demonstrations of ATM and Online Banking processes allow participants to experience banking workflows firsthand.
This hands-on experience helps understand not only the user journey but also the underlying IT systems and support mechanisms that drive these processes.
Learning: Transforming Knowledge Delivery
The Experience Centre has gone beyond traditional classroom or desktop-based learning by leveraging experiential modules tailored for different lines of business (LOBs).
Scenario-based learning journeys will guide employees through simulated processes, making it an ideal tool for new hire induction and ongoing employee training.
Real-time feedback mechanisms will allow participants to learn through experience and adjust in real-time, enhancing knowledge retention.
Efficiency: Optimizing Business Processes through Simulation
The centre will also serve as a testbed for business process simulation and analysis, empowering Wells Fargo to drive greater operational efficiency.
It will allow for re-engineering of complex processes by identifying bottlenecks and opportunities for improvement.
Optimization simulations will help streamline user-intensive processes, improving cycle time and enhancing customer experience.
Efficiency: Optimizing Business Processes through Simulation
The centre will also serve as a testbed for business process simulation and analysis, empowering Wells Fargo to drive greater operational efficiency.
It will allow for re-engineering of complex processes by identifying bottlenecks and opportunities for improvement.
Optimization simulations will help streamline user-intensive processes, improving cycle time and enhancing customer experience.
Reimagining Induction through Immersive Experiences
The Experience Centre will add a new dimension to the employee onboarding process. By capturing each Line of Business (LOB)’s activities as tailored scenarios, new employees will have the opportunity to engage with simulated real-world experiences from day one. This immersive approach ensures a deeper understanding of their roles and responsibilities, enhancing confidence and productivity from the start.
The Wells Fargo Experience Center aims to redefine how employees engage with knowledge, processes, and each other, driving collaborative innovation and operational excellence. At Feqma, we are excited to deliver this transformative solution, combining immersive technologies with strategic design to help Wells Fargo build the workforce of the future.